Remote Service Designer – SC Cleared, GDS-ready

rmg digital; United Kingdom; A distancia; GBP 88.000 - 115.000; Jornada completa

Descripción de la vacante

RMG Digital is recruiting a Contract Service Designer with active SC clearance to join a live programme in the UK. You will lead service design across discovery and alpha, mapping end-to-end journeys, and run user/stakeholder research to produce blueprints and recommendations. This fully remote role (UK-based) is a 3-month initial contract with potential extension.

Immediate start. You will collaborate with researchers, analysts, and product managers to ensure delivery meets the GDS Service

Formación

• Active SC Clearance (essential)
• Good working knowledge of the GDS Service Standard and agile delivery
• Confidence running workshops
• Experience in defence, justice or national security would help, but isn’t required

Responsabilidades

• Lead service design across discovery and alpha, mapping end-to-end journeys across front and back office
• Run research with users and stakeholders, then turn findings into service blueprints, journey maps and clear recommendations
• Work closely with user researchers, interaction designers, BAs and product managers in a multidisciplinary team
• Present work to senior stakeholders and keep everyone aligned on the user need

Conocimientos

End-to-end service design

GDS Service Standard knowledge

Workshop facilitation

Agile delivery

Stakeholder management

Descripción del empleo

RMG Digital is recruiting a Contract Service Designer with active SC clearance to join a live programme in the UK. You will lead service design across discovery and alpha, mapping end-to-end journeys, and run user/stakeholder research to produce blueprints and recommendations. This fully remote role (UK-based) is a 3-month initial contract with potential extension.

Immediate start. You will collaborate with researchers, analysts, and product managers to ensure delivery meets the GDS Service