Remote Service Designer — SC Cleared for UK Public Sector

ALFA AI GmbH; United Kingdom; Remote; GBP 88,000 - 115,000; Full time

Job summary

ALFA AI GmbH is seeking a Contract Service Designer to join a UK government-focused programme. This remote role is UK-based and requires active SC clearance and experience with the GDS Service Standard.

You will lead discovery-to-alpha work, run user and stakeholder research, and collaborate with multidisciplinary teams to deliver end-to-end services. Immediate start on a 3-month contract with potential extension.

Qualifications

• Active SC Clearance is essential.
• Proven service design experience on UK public sector programmes.
• Good working knowledge of the GDS Service Standard and agile delivery.
• Confidence running workshops and working with complex, multi-channel services.
• Experience in defence, justice or national security would help, but isn't required.

Responsibilities

• Lead service design across discovery and alpha, mapping end-to-end journeys across front and back office.
• Run research with users and stakeholders, then turn findings into service blueprints, journey maps and clear recommendations.
• Work closely with user researchers, interaction designers, BAs and product managers in a multidisciplinary team.
• Design services that meet the GDS Service Standard, and help the team get ready for assessments.
• Present your work to senior stakeholders and keep everyone aligned on the user need.

Skills

SC Clearance

GDS Service Standard

Agile delivery

Workshop facilitation

Job description

ALFA AI GmbH is seeking a Contract Service Designer to join a UK government-focused programme. This remote role is UK-based and requires active SC clearance and experience with the GDS Service Standard.

You will lead discovery-to-alpha work, run user and stakeholder research, and collaborate with multidisciplinary teams to deliver end-to-end services. Immediate start on a 3-month contract with potential extension.