Public Service Designer – Hybrid, London

ALFA AI GmbH; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

ALFA AI GmbH in London seeks a Service Designer to shape essential UK public sector digital programmes. You will own end-to-end service design across complex policy constraints, working with researchers, UX, and technical teams in a hybrid setting (3 days in office).

Required: substantial experience in public sector design, knowledge of GDS standards, and strong facilitation skills to influence at senior levels. UK Security Clearance eligibility is expected.

Qualifications

• Substantial commercial experience leading end-to-end service design initiatives within Agile, multidisciplinary digital environments.
• Experience delivering in UK central government or wider public sector digital transformation programmes.
• Thorough knowledge of Government Digital Service (GDS) principles and Service Standard.
• Expertise in service blueprints and end-to-end user journey maps.
• Strong workshop facilitation and senior stakeholder advisory capabilities; able to influence direction.

Responsibilities

• Take end-to-end design ownership across critical public sector programmes and translate policy and user research into service systems.
• Plan and drive discovery initiatives to map problem spaces, identify pain points, and define parameters.
• Design and facilitate co-design sessions, journey-mapping workshops, and alignment activities with delivery squads and public sector teams.
• Produce service design artefacts (blueprints, journey maps, ecosystem analyses) to pinpoint friction and drive interventions.
• Guide services through Discovery, Alpha, Beta, and Live phases and ensure smooth digital lifecycle delivery.
• Act as strategic advisor to senior government stakeholders and drive consensus on key design decisions.

Skills

End-to-end service design

Govt/public sector delivery

Workshop facilitation

Stakeholder advisory

GDS principles knowledge

Job description

ALFA AI GmbH in London seeks a Service Designer to shape essential UK public sector digital programmes. You will own end-to-end service design across complex policy constraints, working with researchers, UX, and technical teams in a hybrid setting (3 days in office).

Required: substantial experience in public sector design, knowledge of GDS standards, and strong facilitation skills to influence at senior levels. UK Security Clearance eligibility is expected.