Remote Senior Pensions Admin: Complex Casework& Complaints

Lorien; Redhill; Remote; GBP 45,000 - 60,000; Full time

Job summary

Lorien is recruiting a Senior Pensions Administrator for a 6-month contract on a remote basis with occasional travel to Redhill. The role focuses on complaints and complex casework within occupational pensions, requiring robust DB/DC experience and sound regulatory knowledge.

You will review calculations, support junior colleagues, and ensure accurate, compliant administration while handling high-volume workloads and delivering quality outcomes.

Qualifications

• Extensive pensions administration experience (DB/DC) required.
• Experience handling complex member complaints or escalated casework.
• Strong attention to detail and ability to review junior work to a high standard.
• Ability to coach and support less experienced colleagues.
• Proficient in Excel and Word for data and documentation.

Responsibilities

• Process and manage complex pension cases across retirements, transfers and deaths.
• Investigate and resolve complex pension complaints with fair outcomes.
• Review calculations and correspondence produced by juniors for accuracy.
• Escalate technical queries and non-standard cases where needed.
• Apply pension legislation and scheme rules to ensure compliant administration.
• Assist Team Leader with workload management and performance targets.
• Coach and mentor junior team members to develop skills.

Skills

Pension admin

Complaint handling

Complex casework

Mentoring

Excel

Tools

Excel

Word

Job description

Lorien is recruiting a Senior Pensions Administrator for a 6-month contract on a remote basis with occasional travel to Redhill. The role focuses on complaints and complex casework within occupational pensions, requiring robust DB/DC experience and sound regulatory knowledge.

You will review calculations, support junior colleagues, and ensure accurate, compliant administration while handling high-volume workloads and delivering quality outcomes.