Senior Pension Administrator

Lorien; Redhill; Remote; GBP 45.000 - 60.000; Vollzeit

Zusammenfassung

Lorien is recruiting a Senior Pensions Administrator for a 6-month contract on a remote basis with occasional travel to Redhill. The role focuses on complaints and complex casework within occupational pensions, requiring robust DB/DC experience and sound regulatory knowledge.

You will review calculations, support junior colleagues, and ensure accurate, compliant administration while handling high-volume workloads and delivering quality outcomes.

Qualifikationen

• Extensive pensions administration experience (DB/DC) required.
• Experience handling complex member complaints or escalated casework.
• Strong attention to detail and ability to review junior work to a high standard.
• Ability to coach and support less experienced colleagues.
• Proficient in Excel and Word for data and documentation.

Aufgaben

• Process and manage complex pension cases across retirements, transfers and deaths.
• Investigate and resolve complex pension complaints with fair outcomes.
• Review calculations and correspondence produced by juniors for accuracy.
• Escalate technical queries and non-standard cases where needed.
• Apply pension legislation and scheme rules to ensure compliant administration.
• Assist Team Leader with workload management and performance targets.
• Coach and mentor junior team members to develop skills.

Kenntnisse

Pension admin

Complaint handling

Complex casework

Mentoring

Excel

Tools

Excel

Word

Jobbeschreibung

Senior Pensions Administrator (Complaints & Complex Casework)

Remote (UK) Occasional travel to Redhill | 6-Month Contract | Inside IR35 - Global Insurance Client

Our global insurance client is seeking an experienced Senior Pensions Administrator to join their pensions administration team on an initial 6-month contract.

Key Responsibilities

• Process and manage complex pension administration cases across areas such as Retirements, Transfers, Deaths and member enquiries.
• Investigate and resolve complex pension complaints, including reviewing investment losses and ensuring fair member outcomes.
• Review and quality-check calculations, correspondence, and casework completed by junior colleagues.
• Act as a key escalation point for technical queries, non-standard cases, and complaint investigations.
• Apply pension legislation, regulations, and scheme rules to ensure accurate and compliant administration.
• Support team workload management and assist the Team Leader in delivering service levels and performance targets.
• Coach and mentor less experienced team members, providing guidance and technical support.

Required Experience

• Proven experience within an occupational pensions administration environment.
• Strong Defined Benefit (DB) and/or Defined Contribution (DC) pensions administration experience.
• Hands-on experience administering pension events including Retirements, Transfers, and Deaths.
• Strong understanding of UK pensions legislation and regulatory requirements.
• Experience completing and reviewing manual pension calculations.
• Previous involvement in handling complex member complaints or escalated casework.
• Excellent attention to detail and ability to review the work of others to a high standard.
• Ability to manage a high-volume workload effectively.
• Proficient in Microsoft Excel and Word.
• Experience coaching, mentoring, or supporting junior team members.