Remote Senior Pensions Specialist: Complex Casework

Lorien; Salfords; Remote; GBP 65,000 - 92,000; Full time

Job summary

Lorien, on behalf of a global insurance client, seeks a Senior Pensions Administrator to join the pensions administration team on an initial 6-month contract. Remote (UK) with occasional travel to Redhill; Inside IR35.

You will process and manage complex pension cases across Retirements, Transfers, Deaths and member enquiries, and investigate and resolve complex pension complaints to ensure fair member outcomes.

Qualifications

• Experience in occupational pensions administration.
• Strong knowledge of UK pensions legislation and regulatory requirements.
• Experience handling complex member complaints or escalated casework.

Responsibilities

• Process and manage complex pension administration cases (Retirements, Transfers, Deaths; member enquiries).
• Investigate and resolve complex pension complaints to ensure fair member outcomes.
• Review and quality-check calculations, correspondence, and casework by junior colleagues.
• Act as escalation point for technical queries and non-standard cases.
• Apply pension legislation, regulations, and scheme rules to ensure accurate administration.
• Support workload management and assist Team Leader in delivering service levels.
• Coach and mentor less experienced team members.

Skills

Pensions admin

Complaint handling

Complex casework

Regulatory knowledge

Attention to detail

MS Excel

Tools

Excel

Word

Job description

Lorien, on behalf of a global insurance client, seeks a Senior Pensions Administrator to join the pensions administration team on an initial 6-month contract. Remote (UK) with occasional travel to Redhill; Inside IR35.

You will process and manage complex pension cases across Retirements, Transfers, Deaths and member enquiries, and investigate and resolve complex pension complaints to ensure fair member outcomes.