Senior Pensions Administrator - Hybrid, DB/DC Expert

WTW; Redhill; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Hybrid working options

Pension scheme

Job summary

WTW in Redhill is seeking a Senior Pensions Administrator to join our Outsourcing line on a hybrid basis. You will handle advanced pensions calculations across DB and/or DC schemes, mentor junior colleagues, and contribute to process improvements within a busy team.

The role emphasises accuracy, knowledge of pensions legislation, and the ability to manage high volumes while delivering high-quality client service. Experience in a hybrid/multi-site team is advantageous.

Qualifications

• DB pension administration experience essential, incl. retirements, transfers and deaths.
• Knowledge of pensions legislation and regulation and applying this within an admin team.
• High attention to detail and ability to handle high volumes accurately.

Responsibilities

• Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths.
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
• Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.
• Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
• Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required.
• Assists in complex and project-based work as and when required.

Skills

Pensions knowledge

Attention to detail

Organisational skills

Time management

Interpersonal skills

Microsoft Excel

Microsoft Word

Coaching/mentoring

Hybrid/multi-site experience

Tools

Microsoft Excel

Microsoft Word

Job description

WTW in Redhill is seeking a Senior Pensions Administrator to join our Outsourcing line on a hybrid basis. You will handle advanced pensions calculations across DB and/or DC schemes, mentor junior colleagues, and contribute to process improvements within a busy team.

The role emphasises accuracy, knowledge of pensions legislation, and the ability to manage high volumes while delivering high-quality client service. Experience in a hybrid/multi-site team is advantageous.