Senior Pension Administrator

Lorien; Salfords; Remote; GBP 65,000 - 92,000; Full time

Job summary

Lorien, on behalf of a global insurance client, seeks a Senior Pensions Administrator to join the pensions administration team on an initial 6-month contract. Remote (UK) with occasional travel to Redhill; Inside IR35.

You will process and manage complex pension cases across Retirements, Transfers, Deaths and member enquiries, and investigate and resolve complex pension complaints to ensure fair member outcomes.

Qualifications

• Experience in occupational pensions administration.
• Strong knowledge of UK pensions legislation and regulatory requirements.
• Experience handling complex member complaints or escalated casework.

Responsibilities

• Process and manage complex pension administration cases (Retirements, Transfers, Deaths; member enquiries).
• Investigate and resolve complex pension complaints to ensure fair member outcomes.
• Review and quality-check calculations, correspondence, and casework by junior colleagues.
• Act as escalation point for technical queries and non-standard cases.
• Apply pension legislation, regulations, and scheme rules to ensure accurate administration.
• Support workload management and assist Team Leader in delivering service levels.
• Coach and mentor less experienced team members.

Skills

Pensions admin

Complaint handling

Complex casework

Regulatory knowledge

Attention to detail

MS Excel

Tools

Excel

Word

Job description

Senior Pensions Administrator (Complaints & Complex Casework)

Remote (UK) Occasional travel to Redhill | 6-Month Contract | Inside IR35 - Global Insurance Client

Our global insurance client is seeking an experienced Senior Pensions Administrator to join their pensions administration team on an initial 6-month contract.

Key Responsibilities

• Process and manage complex pension administration cases across areas such as Retirements, Transfers, Deaths and member enquiries.


• Investigate and resolve complex pension complaints, including reviewing investment losses and ensuring fair member outcomes.


• Review and quality-check calculations, correspondence, and casework completed by junior colleagues.


• Act as a key escalation point for technical queries, non-standard cases, and complaint investigations.


• Apply pension legislation, regulations, and scheme rules to ensure accurate and compliant administration.


• Support team workload management and assist the Team Leader in delivering service levels and performance targets.


• Coach and mentor less experienced team members, providing guidance and technical support.

Required Experience

• Proven experience within an occupational pensions administration environment.


• Strong Defined Benefit (DB) and/or Defined Contribution (DC) pensions administration experience.


• Hands-on experience administering pension events including Retirements, Transfers, and Deaths.


• Strong understanding of UK pensions legislation and regulatory requirements.


• Experience completing and reviewing manual pension calculations.


• Previous involvement in handling complex member complaints or escalated casework.


• Excellent attention to detail and ability to review the work of others to a high standard.


• Ability to manage a high-volume workload effectively.


• Proficient in Microsoft Excel and Word.


• Experience coaching, mentoring, or supporting junior team members.