Remote Senior Customer Success Engineer – Americas

Tyk Technologies Ltd; Greater London; Remote; MXN 500,000 - 750,000; Full time

Benefits offered by this job

Unlimited holidays

Remote work

Employee share scheme

Maternity/paternity leave

Company retreats

Job summary

Tyk Technologies Ltd. is seeking a Customer Success Engineer to lead complex escalations, mentor engineers, and partner with Engineering, Product and Account Management to deliver real value for Enterprise customers. You’ll champion AI adoption to speed up debugging and drive automation across the team.

We value flexible, remote-friendly work with unlimited holidays and autonomy. You’ll shape how Customer Success operates at Tyk and contribute to cross-functional initiatives worldwide.

Qualifications

• Extensive experience in Technical Support, Customer Success Engineering, or similar customer-facing technical role.
• Hands-on engineering mindset: reproduce issues, read logs and code, diagnose distributed systems.
• Docker and Kubernetes expertise is essential due to containerized customer environments.
• Experience deploying and troubleshooting on-premise environments with large enterprise customers and API management.
• Comfort with Redis, MongoDB, SQL, load balancers, proxies, SSO/OIDC.
• Strong debugging instincts and excellent communication; able to explain root causes to customers and teams.
• Proven ability to lead without authority and a growth mindset.
• Willingness to work with customers across regions and participate in on-call rotations.

Responsibilities

• Own health of support queues and manage high-impact escalations, including 24/7 on-call rotations.
• Coach and mentor Customer Success Engineers to raise technical quality and ownership.
• Lead complex investigations: debugging, source analysis, root-cause, and process improvements.
• Build trusted relationships with Enterprise customers, partnering with Account Management.
• Turn support data into product improvements and help shape policies as the company scales.

Skills

Technical Support

Customer Success

Escalations

Docker

Kubernetes

API Management

Redis

MongoDB

SQL

Debugging

Communication

Leadership

Tools

On-premises environments

Job description

Tyk Technologies Ltd. is seeking a Customer Success Engineer to lead complex escalations, mentor engineers, and partner with Engineering, Product and Account Management to deliver real value for Enterprise customers. You’ll champion AI adoption to speed up debugging and drive automation across the team.

We value flexible, remote-friendly work with unlimited holidays and autonomy. You’ll shape how Customer Success operates at Tyk and contribute to cross-functional initiatives worldwide.