EMEA Customer Solutions Architect — API & Cloud

Tyk Technologies; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid holidays

Flexible working hours

Employee share scheme

Generous maternity and paternity leave

Volunteering Days

Company retreats

Employee Wellbeing platform

Job summary

Tyk Technologies is seeking a Customer Solution Architect in Greater London. The successful candidate will own the technical success of customers post-sale, ensure effective onboarding, and deliver value from the Tyk platform. This role requires strong experience with APIs and cloud-native architectures, alongside excellent troubleshooting skills. Tyk offers unlimited paid holidays, total working flexibility, and a collaborative environment. Join us to make a real impact while enjoying a supportive culture and generous benefits.

Qualifications

• Strong hands-on experience with APIs, distributed systems, and cloud-native architectures.
• Experience working directly with technical stakeholders, including engineers and architects.
• Ability to explain complex technical concepts clearly and pragmatically.
• Confident leading technical discussions, onboarding engagements, and architecture reviews.
• Strong troubleshooting and problem-solving skills in production environments.
• High ownership mindset with strong judgement and initiative.
• Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy.
• Willingness to travel when required.

Responsibilities

• Own the technical onboarding journey from post-sale through to production readiness.
• Act as a trusted technical advisor to customer engineering teams.
• Guide customers on architecture, best practices, and long-term platform adoption.
• Troubleshoot technical and production challenges alongside customers.
• Deliver workshops, enablement sessions, and technical guidance.
• Identify adoption risks and proactively drive successful outcomes.
• Partner closely with Account Managers to support strategic accounts and expansion opportunities.
• Collaborate across Presales, Support, Product, and Engineering to improve the customer experience.

Job description

Tyk Technologies is seeking a Customer Solution Architect in Greater London. The successful candidate will own the technical success of customers post-sale, ensure effective onboarding, and deliver value from the Tyk platform. This role requires strong experience with APIs and cloud-native architectures, alongside excellent troubleshooting skills. Tyk offers unlimited paid holidays, total working flexibility, and a collaborative environment. Join us to make a real impact while enjoying a supportive culture and generous benefits.