Remote Senior AI-Driven Technical Success Engineer

Pinpoint; Greater London; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive healthcare

Unlimited holidays

Mental health support

Remote first

Equity with real upside

Fully paid parental leave

Learning budget

Job summary

Pinpoint is hiring a Senior Technical Success Engineer to reduce ticket load by building AI-driven workflows and automations. You will work across API integrations, data migrations, and careers-site changes, partnering with Sales, Customer Success, and Engineering to improve customer outcomes.

You’ll be comfortable talking with customers and their IT teams, exploring root causes, and shipping automations that scale the tech success function. Remote role in the UK/Europe.

Qualifications

• Hands on technical work for customers: integrations, data, configuration and debugging.
• Built with AI and still rely on: an automation that reduces manual work.
• Able to write and debug scripts calling an API and moving/cleaning data.
• Instinct to fix the system behind a problem, not just the symptom.
• Good judgment on when to use AI and when not to.
• Comfort with ambiguity and self-driven problem solving.
• Strong front-of-house and back-of-house communication with customers.
• Motivation to solve customers' technical problems after the sale.

Responsibilities

• Take apart repetitive work: build AI workflows and automations to shrink the queue.
• Solve technical problems blocking customer teams across API, integrations, migrations.
• Understand platform behavior and identify root causes for fixes.
• Turn recurring friction into actionable signals for product teams.
• Be the technical partner in customer discussions with IT and talent teams.
• Collaborate with the first Senior Technical Success Engineer to set standards.

Skills

Customer-focused

AI/Automation

Python/JavaScript

Troubleshooting

AI judgment

Ambiguity tolerance

Customer communication

Post-sale problem solving

Tech support background

Tools

n8n

Pinsight

Guru

Job description

Pinpoint is hiring a Senior Technical Success Engineer to reduce ticket load by building AI-driven workflows and automations. You will work across API integrations, data migrations, and careers-site changes, partnering with Sales, Customer Success, and Engineering to improve customer outcomes.

You’ll be comfortable talking with customers and their IT teams, exploring root causes, and shipping automations that scale the tech success function. Remote role in the UK/Europe.