Remote Scheduling Specialist | Customer-Focused Ops

Underdog Recruitment Limited; Southampton; On-site; GBP 23,000 - 31,000; Full time

Job summary

JPS Plumbing Winchester Limited is seeking a Scheduling Coordinator to oversee the diary, coordinate with engineers, and handle customer inquiries with a focus on excellent service. The role emphasizes strong organizational skills and proactive problem solving.

You will manage emails, prioritise tasks, and maintain accurate records while supporting the team with ad-hoc duties and data entry. This is a full-time, remote-enabled position with regular Southampton meetings.

Qualifications

• Proven experience in a similar role, combining administrative, scheduling, receptionist, and customer service duties.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Friendly, confident, and outgoing personality.
• Solution-oriented mindset and willingness to ask for help when needed.
• Experience managing multiple diaries for others.
• Excellent communication skills, both verbal and written.
• Strong organisational abilities and attention to detail.
• Proficient computer skills, including email, scheduling software, and basic office applications.
• Self-motivation and initiative.
• Ability to handle difficult situations with professionalism and empathy.
• Strong problem-solving skills and the ability to work independently.

Responsibilities

• Scheduling appointments and managing the company’s diary including a number of engineers.
• Answering calls and responding to customer enquiries in a friendly and professional manner.
• Providing exceptional customer service and going above and beyond to ensure satisfaction at all times.
• Managing and prioritising emails, responding promptly and accurately.
• Coordinating with engineers and allocating resources efficiently.
• Maintaining accurate records and updating our database.
• Assisting with general administrative tasks such as data entry and document preparation.
• Supporting the team with various ad-hoc tasks to ensure smooth operations.

Skills

Scheduling

Administration

Customer service

Multitasking

Communication

Diary management

Computer skills

Problem solving

Job description

JPS Plumbing Winchester Limited is seeking a Scheduling Coordinator to oversee the diary, coordinate with engineers, and handle customer inquiries with a focus on excellent service. The role emphasizes strong organizational skills and proactive problem solving.

You will manage emails, prioritise tasks, and maintain accurate records while supporting the team with ad-hoc duties and data entry. This is a full-time, remote-enabled position with regular Southampton meetings.