Remote SaaS Implementation Lead

SFG20; England; On-site; GBP 60,000 - 100,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

Buy up to 5 days

Job summary

SFG20 is hiring an Implementation Delivery Manager in the United Kingdom to guide customers from project initiation to go-live. You will lead delivery, coordinate internal teams, and ensure high standards in onboarding and data migration.

You will manage multiple deployments, run workshops, validate data with Excel, and drive adoption of the SFG20 platform while maintaining strong client relationships. Hybrid/remote options available, with a focus on delivering value.

Qualifications

• Experience in Facilities Management, Building Maintenance or Compliance.
• Strong customer-facing communication and relationship management skills.
• Excellent project planning and organisational skills.
• Experience implementing SaaS or cloud-based software.
• Advanced Microsoft Excel skills, including data manipulation, validation and analysis.
• Experience managing multiple projects simultaneously.
• Comfortable presenting to customers and facilitating workshops.
• Familiarity with data migration or system configuration activities.

Responsibilities

• Lead customers through the implementation journey from project kick-off to successful go-live.
• Configure customer data within the SFG20 platform using internal systems and implementation tools.
• Prepare, cleanse, manipulate and validate customer data using Microsoft Excel and other implementation tools.
• Deliver implementation activities in line with agreed project plans, timelines and quality standards.
• Conduct customer workshops, implementation meetings and progress updates throughout the project lifecycle.
• Support customers with onboarding activities, system adoption and transition to Business as Usual.
• Ensure implementation documentation is completed and maintained accurately.
• Manage multiple customer implementation projects simultaneously, ensuring delivery to agreed scope, timescales and budget where applicable.
• Develop and maintain project plans, monitor milestones and proactively manage project risks and issues.
• Coordinate activities across internal teams including Customer Success, Product, Sales and Technical teams.
• Provide regular project reporting and communicate progress clearly to customers and internal stakeholders.
• Escalate project risks appropriately and drive resolution to maintain successful project delivery.
• Support the planning and scheduling of implementation activities across the Implementation team and wider business.
• Contribute to the ongoing improvement of implementation processes, tools and documentation.
• Identify opportunities to improve customer onboarding efficiency and project delivery.
• Share best practice and lessons learned across the team.
• Build trusted relationships with customers, acting as a key point of contact throughout implementation.
• Deliver a professional, consultative customer experience that reflects SFG20's values.
• Understand customer requirements and translate these into successful implementation outcomes.
• Work collaboratively to maximise customer satisfaction and successful adoption of the SFG20 platform.

Skills

Facilities Management

Building Maintenance

Compliance

Customer-facing communication

Project planning

SaaS implementation

Excel data manipulation

Multi-project management

Workshop facilitation

Data migration

System configuration

Tools

PRINCE2

APM/Agile/PMP

Job description

SFG20 is hiring an Implementation Delivery Manager in the United Kingdom to guide customers from project initiation to go-live. You will lead delivery, coordinate internal teams, and ensure high standards in onboarding and data migration.

You will manage multiple deployments, run workshops, validate data with Excel, and drive adoption of the SFG20 platform while maintaining strong client relationships. Hybrid/remote options available, with a focus on delivering value.