Remote SaaS Customer Success Executive

School Result

England

Hybrid

GBP 35,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + performance-based incentives

Equity options

Retail discounts

Wellness support programs

24/7 access to general practitioners

Direct mentorship

Job summary

A forward-thinking SaaS technology company is hiring a Customer Service Executive to guide clients through onboarding and ensure long-term success. This hybrid role offers a competitive salary of £35,000–£40,000, with additional performance-based incentives and equity options. Candidates should have at least 2 years of experience in customer success or account management, along with strong communication and analytical skills. Join a collaborative team dedicated to driving innovation and customer satisfaction.

Qualifications

Minimum 2 years’ experience in Customer Success, Account Management, or SaaS implementation.
Experience with CMS platforms or similar digital tools.
Familiarity with marketing automation tools and support tracking platforms.

Responsibilities

Serve as the main point of contact for post‑sale customer engagement.
Facilitate onboarding, configuration, and best practices for digital experience management.
Monitor account health, usage metrics, and feedback to drive retention.