Customer Success Exec — Hybrid, Equity & ROI Impact

School Result; Woking; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary + performance-based incentives

Equity options

Retail discounts

24/7 GP access

Wellness support

Direct mentorship

Job summary

A leading SaaS company in Woking is seeking a Customer Success Executive to join their team. This hybrid role offers a competitive salary ranging from £35,000 to £40,000 per annum, plus up to £5,000 in OTE incentives and equity options. The ideal candidate will have 2+ years in Customer Success or Account Management and be passionate about helping customers thrive in their digital transformation journey.

Qualifications

• 2+ years in Customer Success, Account Management, or SaaS implementation.
• Experience with CMS platforms (e.g., WordPress, Drupal) or similar digital tools.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Serve as the primary post-sale contact for assigned accounts.
• Guide onboarding and configuration.
• Create tailored success plans aligned with customer goals.
• Monitor account health and usage.
• Collaborate with Sales and Product teams.

Skills

Customer Success

Account Management

SaaS implementation

Communication skills

Analytical mindset

Relationship-building

Proactive approach

Tools

CMS platforms

Marketing automation tools

Job description

A leading SaaS company in Woking is seeking a Customer Success Executive to join their team. This hybrid role offers a competitive salary ranging from £35,000 to £40,000 per annum, plus up to £5,000 in OTE incentives and equity options. The ideal candidate will have 2+ years in Customer Success or Account Management and be passionate about helping customers thrive in their digital transformation journey.