Remote Return Instructions Specialist

Hrs Talent Solutions; Ledston; Remote; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrs Talent Solutions is hiring a Return Instruction Support Assistant to help customers navigate the official online return process. This remote role offers flexible full-time or part-time hours and an hourly rate of £26.25–£28.25.

You will verify order references, apply the correct guidance, answer routine questions, and ensure no exceptions are made without employer authorisation. The role emphasizes empathy and precise communication.

Qualifications

• Experience in customer service is welcome but not required.
• Ability to follow written process and communicate plainly.

Responsibilities

• Help customers locate and follow the company’s online return process.
• Check order references and identify the appropriate guidance.
• Respond with the approved steps, not making policy exceptions without authorisation.
• Log questions and guidance provided and escalate disputes when needed.

Job description

Hrs Talent Solutions is hiring a Return Instruction Support Assistant to help customers navigate the official online return process. This remote role offers flexible full-time or part-time hours and an hourly rate of £26.25–£28.25.

You will verify order references, apply the correct guidance, answer routine questions, and ensure no exceptions are made without employer authorisation. The role emphasizes empathy and precise communication.