Remote Regional Operations & Housing Complaints Lead

Essential Employment; Maidstone; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Essential Employment is seeking a Regional Operations Officer to support housing complaints handling and ensure service standards. The role requires prior complaints management experience within housing and a customer‑facing approach to resolve issues efficiently.

The position is hybrid, predominantly remote but with readiness to visit the office or undertake site visits as required. Pre‑employment checks and references may apply, and the firm notes it is an equal opportunities employer.

Job description

Essential Employment is seeking a Regional Operations Officer to support housing complaints handling and ensure service standards. The role requires prior complaints management experience within housing and a customer‑facing approach to resolve issues efficiently.

The position is hybrid, predominantly remote but with readiness to visit the office or undertake site visits as required. Pre‑employment checks and references may apply, and the firm notes it is an equal opportunities employer.