Housing Complaints Operations Lead (Hybrid)

ESSENTIAL EMPLOYMENT LTD; Newsham; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a professional with proven complaints management experience within the housing sector. The role is hybrid, combining remote work with occasional office visits or site appointments across the UK.

You will assess and respond to tenant complaints, coordinate with housing teams, and ensure timely, compliant resolutions while maintaining excellent communication with applicants and stakeholders.

Qualifications

• Experience managing housing-related complaints.
• Ability to work independently with remote setup.

Skills

Complaints management

Job description

ESSENTIAL EMPLOYMENT LTD is seeking a professional with proven complaints management experience within the housing sector. The role is hybrid, combining remote work with occasional office visits or site appointments across the UK.

You will assess and respond to tenant complaints, coordinate with housing teams, and ensure timely, compliant resolutions while maintaining excellent communication with applicants and stakeholders.