Resident-Focused Housing Complaints Coordinator

Vivid Resourcing Ltd; United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Job summary

Vivid Resourcing Ltd is seeking an organised Housing Complaints Administrator to join a busy team. You will manage the complaints inbox, log and allocate cases, track responses, and support efficient administration of the complaints process.

The role requires experience in housing or similar admin environments, exceptional organisational skills, and the ability to prioritise a high volume of work while maintaining great communication with residents and housing teams.

Qualifications

• Previous administration experience within housing, customer services, complaints, or a similar environment.
• Experience managing shared inboxes and coordinating workloads.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills. The ability to prioritise a high volume of work and meet deadlines.
• Good IT skills, including Microsoft Outlook, Word, and Excel.
• A professional and customer-focused approach.

Responsibilities

• Manage and monitor the shared Housing Complaints inbox.
• Log, acknowledge, and process incoming complaints accurately.
• Allocate complaints to the relevant service areas and investigating officers.
• Monitor complaint deadlines and elevate overdue actions where required.
• Update and maintain complaint records on internal systems.
• Liaise with residents, housing teams, and managers regarding complaint progression.
• Produce reports and performance information as required.
• Support the Complaints Team with general administrative duties.
• Ensure all complaint correspondence and documentation is stored accurately and compliantly.

Skills

Administration experience

Inbox management

Organisational skills

Communication skills

Prioritisation

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Vivid Resourcing Ltd is seeking an organised Housing Complaints Administrator to join a busy team. You will manage the complaints inbox, log and allocate cases, track responses, and support efficient administration of the complaints process.

The role requires experience in housing or similar admin environments, exceptional organisational skills, and the ability to prioritise a high volume of work while maintaining great communication with residents and housing teams.