Regional Operations Officer

Essential Employment; Maidstone; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Essential Employment is seeking a Regional Operations Officer to support housing complaints handling and ensure service standards. The role requires prior complaints management experience within housing and a customer‑facing approach to resolve issues efficiently.

The position is hybrid, predominantly remote but with readiness to visit the office or undertake site visits as required. Pre‑employment checks and references may apply, and the firm notes it is an equal opportunities employer.

Job description

Regional Operations Officer

Deals with complaints – must have complaints management experience within housing.

Hybrid role – predominantly working from home but must be willing to go to office or on visits

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.