Remote-Ready Credit Controller - B2C & Insurance Focus

Workforce Recruitment and Training; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Workforce Recruitment and Training is seeking a Credit Controller in Birmingham to manage and collect debts, supporting a healthy cashflow. You will build relationships with clients and internal partners, with a focus on B2C collections. Insurance sector experience is a bonus.

The role is 37.5 hours per week with a hybrid arrangement—1 day from home after 6 months—working with EPIC and QuickBooks in a collaborative finance team.

Qualifications

• Must have at least 3 years in a Credit Controller role, preferably in insurance.
• GCSE Maths and English at minimum grade C/4.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Administration of loans
• Ensuring signed documents are received from clients
• Processing payments across internal systems
• Receipting card payments in EPIC cashbook
• Liaising with external debt collection agencies
• Refer cases when escalation necessary
• Liaising with agency to progress collections
• Money to client bank/credit cards
• Preparing bank payments for authorisation
• Updating inhouse system with refund information
• Daily bank reconciliations
• Support on Client Money Account reconciliations & receipting
• Assisting in other Finance tasks when necessary

Skills

Strong communication

Negotiation

Team player

Works well under pressure

Attention to detail

Hands-on approach

Customer service mindset

Education

GCSE Maths & English

Tools

EPIC (insurance ledger)

QuickBooks

Job description

Workforce Recruitment and Training is seeking a Credit Controller in Birmingham to manage and collect debts, supporting a healthy cashflow. You will build relationships with clients and internal partners, with a focus on B2C collections. Insurance sector experience is a bonus.

The role is 37.5 hours per week with a hybrid arrangement—1 day from home after 6 months—working with EPIC and QuickBooks in a collaborative finance team.