Remote Property Procurement & Customer Service Advisor

DCV Technologies; London Borough of Southwark; Remote; GBP 18,000 - 26,000; Full time

Job summary

DCV Technologies is seeking a Property Procurement Customer Service Advisor/Administrator for a fully remote, UK-wide temporary assignment. The role focuses on admin and customer service to support the Property Procurement Team, handling landlord/agent inquiries and coordinating property visits.

DBS Update Service and housing experience are essential. Responsibilities include maintaining records, updating landlords and agents, and liaising with internal teams to support the procurement process.

Qualifications

• Experience working in a property or housing environment.
• Current Enhanced DBS certificate registered on the DBS Update Service.
• Strong administrative and customer service skills.

Responsibilities

• Provide administrative and customer service support to the Property Procurement Team.
• Manage enquiries from landlords and agents by phone and email.
• Keep customers updated on the progress of their properties.
• Maintain accurate databases and records.
• Coordinate property visits for Procurement Officers.
• Liaise with internal teams to support the procurement process.
• Support the management of the existing property estate.
• Build positive relationships with landlords, agents and colleagues.
• Follow company policies, confidentiality and data protection requirements.

Skills

Property/housing experience

Enhanced DBS (Update Service)

Admin & customer service

Written & verbal communication

Telephone manner

Organisation & multi-tasking

Attention to detail

Databases & IT systems

Tools

Databases

IT systems

Job description

DCV Technologies is seeking a Property Procurement Customer Service Advisor/Administrator for a fully remote, UK-wide temporary assignment. The role focuses on admin and customer service to support the Property Procurement Team, handling landlord/agent inquiries and coordinating property visits.

DBS Update Service and housing experience are essential. Responsibilities include maintaining records, updating landlords and agents, and liaising with internal teams to support the procurement process.