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New Appointments Group Ltd; Rayleigh; Remote; GBP 22,000 - 28,000; Full time

Job summary

New Appointments Group Ltd. is seeking a Procurement Customer Service Advisor for a temporary assignment. You will support the Property Procurement team, acting as the main contact for landlords and agents on new business enquiries and existing properties.

You will handle calls and emails, coordinate property visits, and maintain records with a focus on accuracy and service quality. The role is fully remote, working 8:30am–5:00pm, Monday to Friday, and involves liaising with internal teams to

Qualifications

• Previous customer service and administrative experience.
• Excellent communication and organisational skills.
• Confident using telephone systems, email and Excel.
• Ability to manage queries, solve problems and work in a fast-paced environment.
• GCSEs or equivalent in English and Maths.

Responsibilities

• Handle incoming calls, emails and customer enquiries professionally.
• Liaise with landlords, agents and internal teams to provide property updates.
• Arrange property visits and support new business opportunities.
• Maintain accurate records, databases and Excel spreadsheets.
• Manage competing priorities while delivering excellent customer service.

Skills

Customer service

Administrative support

Communication

Organisational skills

Phone etiquette

Excel

Education

GCSEs in English and Maths

Tools

Excel

Job description

We are recruiting for a Procurement Customer Service Advisor to join our client on a temporary basis.

You will provide customer service and administrative support to the Property Procurement team, acting as a key point of contact for landlords and agents regarding new business enquiries and existing properties.

Key Responsibilities:

• Handle incoming calls, emails and customer enquiries professionally.
• Liaise with landlords, agents and internal teams to provide property updates.
• Arrange property visits and support new business opportunities.
• Maintain accurate records, databases and Excel spreadsheets.
• Manage competing priorities while delivering excellent customer service.

Requirements:

• Previous customer service and administrative experience.
• Excellent communication and organisational skills.
• Confident using telephone systems, email and Excel.
• Ability to manage queries, solve problems and work in a fast-paced environment.
• GCSEs or equivalent in English and Maths.

Property or procurement experience is desirable but not essential.

This is a fully Remote role and the hours of work are 8.30am - 5.00pm Monday to Friday

The role is subject to Disclosure and Barring Service (DBS) checks.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.