Property Procurement Call Handler

DCV Technologies; London Borough of Southwark; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Job summary

DCV Technologies is seeking a Property Procurement Call Handler to join a housing solutions provider on a temporary basis for 3-6 months. The role is fully remote for candidates based anywhere in the UK and involves handling property procurement calls and emails, providing accurate information and support to the Procurement Team.

Applicants must have previous experience in a property or housing environment and hold a current Enhanced DBS certificate registered on the DBS Update Service.

Qualifications

• Experience in a property or housing environment.
• Current Enhanced DBS certificate registered on the DBS Update Service.
• Excellent verbal and written communication; strong organisation and IT skills.

Responsibilities

• Handle incoming property procurement calls and emails.
• Respond to enquiries from landlords and letting agents.
• Provide accurate information and support to the Procurement Team.
• Maintain records and build positive relationships with stakeholders.
• Ensure confidentiality and data protection requirements are followed.

Skills

Excellent communication

Telephone manner

Organisational skills

IT skills

Enhanced DBS

Remote work experience

Job description

Property Procurement Call Handler

Location: Fully remote - candidates can be based anywhere in the UK

Salary: £15 per hour

Hours: Monday-Friday, 40 hours per week (8.30am-5.00pm)

Contract Type: Temporary - 3-6 months

IMPORTANT - PLEASE READ BEFORE APPLYING

Applicants must have previous experience working in a property or housing environment and must hold a current Enhanced DBS certificate registered on the DBS Update Service.

Please do not apply unless you meet both of these essential requirements.

About the Role

Our client, a leading provider of housing solutions, is seeking a Property Procurement Call Handler to join their Property Procurement Team on a temporary basis for 3-6 months.

The role will act as the first point of contact for landlords, letting agents and other stakeholders, handling telephone and email enquiries and providing accurate information and support to the Property Procurement Team.

Key Responsibilities

• Handle incoming property procurement calls and emails.
• Respond to new business enquiries from landlords and letting agents.
• Provide accurate information and ensure enquiries are dealt with promptly and professionally.
• Liaise with Procurement Officers and Property Administrators to keep landlords and agents updated.
• Support the wider Procurement Team with administration and day-to-day enquiries.
• Maintain accurate and up-to-date records.
• Build positive relationships with customers, colleagues and external stakeholders.
• Provide cover and support to other members of the Procurement Team when required.
• Ensure company policies, procedures, confidentiality and data protection requirements are followed.

Required Skills and Experience

• Essential: Previous experience working in a property or housing environment. This may include property management, lettings, estate agency, housing associations or other relevant housing or property services.
• Essential: A current Enhanced DBS certificate registered on the DBS Update Service.
• Excellent verbal and written communication skills.
• A confident and professional telephone manner.
• Strong organisational skills and attention to detail.
• Good IT and administration skills.
• Ability to manage multiple priorities in a remote working environment.
• Ability to handle confidential information appropriately.

Additional Information

The successful applicant's Enhanced DBS certificate and Update Service status will be verified as part of the recruitment process.