Property Procurement Customer Service Advisor/Administrator

DCV Technologies; London Borough of Southwark; À distance; GBP 18 000 - 26 000; Plein temps

Résumé du poste

DCV Technologies is seeking a Property Procurement Customer Service Advisor/Administrator for a fully remote, UK-wide temporary assignment. The role focuses on admin and customer service to support the Property Procurement Team, handling landlord/agent inquiries and coordinating property visits.

DBS Update Service and housing experience are essential. Responsibilities include maintaining records, updating landlords and agents, and liaising with internal teams to support the procurement process.

Qualifications

• Experience working in a property or housing environment.
• Current Enhanced DBS certificate registered on the DBS Update Service.
• Strong administrative and customer service skills.

Responsabilités

• Provide administrative and customer service support to the Property Procurement Team.
• Manage enquiries from landlords and agents by phone and email.
• Keep customers updated on the progress of their properties.
• Maintain accurate databases and records.
• Coordinate property visits for Procurement Officers.
• Liaise with internal teams to support the procurement process.
• Support the management of the existing property estate.
• Build positive relationships with landlords, agents and colleagues.
• Follow company policies, confidentiality and data protection requirements.

Connaissances

Property/housing experience

Enhanced DBS (Update Service)

Admin & customer service

Written & verbal communication

Telephone manner

Organisation & multi-tasking

Attention to detail

Databases & IT systems

Outils

Databases

IT systems

Description du poste

Property Procurement Customer Service Advisor/Administrator

Location: Fully remote - candidates can be based anywhere in the UK

Salary: £16.10 per hour

Hours: Monday-Friday, 40 hours per week (8.30am-5.00pm)

Contract Type: Temporary - 3-6 months

IMPORTANT - PLEASE READ BEFORE APPLYING

Applicants must have previous experience working in a property or housing environment and must hold a current Enhanced DBS certificate registered on the DBS Update Service.

Please do not apply unless you meet both of these essential requirements.

About the Role

Our client, a leading provider of housing solutions, is seeking a Procurement Customer Service Advisor/Administrator to join their Property Procurement Team on a temporary basis for 3-6 months.

This is an administration and customer service-focused role, supporting the Procurement Team with new business enquiries and the existing property estate. You will be responsible for maintaining accurate records, keeping landlords and agents updated and coordinating property visits for Procurement Officers.

Key Responsibilities

• Provide administrative and customer service support to the Property Procurement Team.
• Manage enquiries from landlords and agents by phone and email.
• Keep customers updated on the progress of their properties.
• Maintain accurate databases and records.
• Coordinate property visits for Procurement Officers.
• Liaise with internal teams to support the procurement process.
• Support the management of the existing property estate.
• Build positive relationships with landlords, agents and colleagues.
• Follow company policies, confidentiality and data protection requirements.

Required Skills and Experience

• Essential: Previous experience working in a property or housing environment. This may include property management, lettings, estate agency, housing associations or other relevant housing or property services.
• Essential: A current Enhanced DBS certificate registered on the DBS Update Service.
• Strong administrative and customer service skills.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Good attention to detail and accurate record keeping.
• Confident using databases and IT systems.

Additional Information

The successful applicant's Enhanced DBS certificate and Update Service status will be verified as part of the recruitment process.