Remote Property Coordinator – Housing Admin

Pinnacle Group Limited; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Pinnacle Group is seeking a highly organised Property Coordinator to support our housing management services in London. The role covers administering the client portal and site mailboxes, directing enquiries to Property Managers, and overseeing repairs and invoices, while keeping residents and clients updated with clear, timely communications.

The ideal candidate brings housing experience, strong Microsoft Office skills, and a proactive, deadline-driven approach to prioritising workloads and

Qualifications

• Experience in Affordable Housing.
• Proficient with client portals and digital customer contact.
• Strong organisational skills and ability to prioritise workloads.

Responsibilities

• Lead and manage the administration of the client's customer portal and site mailboxes; respond to housing management queries and allocate cases to Property Managers and Income Team as applicable.
• Manage incoming repair cases; lead review and raising of repairs for rented properties with Property Managers.
• Support with providing data for clients KPI reports and other reports requested by client.
• Send complaint acknowledgements and assign them to Property Managers.
• Communicate clearly with residents and manage digital customer contact.

Skills

Organisational skills

Deadline-driven

Customer service

Tools

Microsoft Office

Job description

Pinnacle Group is seeking a highly organised Property Coordinator to support our housing management services in London. The role covers administering the client portal and site mailboxes, directing enquiries to Property Managers, and overseeing repairs and invoices, while keeping residents and clients updated with clear, timely communications.

The ideal candidate brings housing experience, strong Microsoft Office skills, and a proactive, deadline-driven approach to prioritising workloads and