Remote Property Claims Desk Adjuster

Policy Expert Claims; England; À distance; GBP 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Life insurance

Enhanced pension

Employee awards

Refer a Friend

Birthday day

Volunteer day

Discretionary bonus

25 days annual leave

Résumé du poste

Policy Expert Claims is seeking an experienced Desk Adjuster to join our growing team. You will remotely manage a portfolio of domestic buildings and contents claims from first notification to settlement within a £30,000 authority, liaising with customers, contractors and internal stakeholders.

You will review evidence, assess coverage, produce scopes of work, and negotiate settlements, while ensuring fair, accurate outcomes and cost-effective resolutions. Experience with Xactware is desirable.

Qualifications

• Experience handling property insurance claims.
• Ability to assess claims remotely using photos, videos, and supporting documentation.
• Knowledge of domestic building repairs and reinstatement principles.
• Ability to interpret policy wordings and apply coverage decisions.

Responsabilités

• Manage a portfolio of domestic buildings and contents claims remotely from first notification to settlement within delegated authority up to £30,000.
• Review claim circumstances, coverage, damage evidence, and supporting documentation to determine claim validity.
• Assess buildings and contents claims in line with policy terms and guidelines.
• Produce accurate scopes of work and validate repair estimates using estimating tools like Xactware.
• Negotiate and agree settlements with customers and suppliers within authority.
• Validate quotations, invoices, and contractor estimates for reasonableness and proportionality.
• Instruct Network Surveyors, Loss Adjusters, suppliers, or contractors when specialist input is required.

Connaissances

Property claims experience

Remote assessment via photos/videos

Understanding of building repairs

Policy interpretation

Outils

Xactware

Description du poste

Policy Expert Claims is seeking an experienced Desk Adjuster to join our growing team. You will remotely manage a portfolio of domestic buildings and contents claims from first notification to settlement within a £30,000 authority, liaising with customers, contractors and internal stakeholders.

You will review evidence, assess coverage, produce scopes of work, and negotiate settlements, while ensuring fair, accurate outcomes and cost-effective resolutions. Experience with Xactware is desirable.