Desk-Based Property Claims Expert

Gallagher; Greater London; Hybride; GBP 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Résumé du poste

Gallagher Bassett in London is seeking a Desk-Based Property Loss Adjuster to investigate, manage, and settle a varied caseload of commercial and domestic property claims. The role is primarily desk-based, using telephone, video, and documentation to deliver outcomes.

You will provide technical support, training, and guidance to colleagues, ensure accuracy and compliance with client service instructions, and collaborate with insurers, brokers, and other stakeholders.

Qualifications

• Essential experience investigating and handling property claims on a cradle-to-grave basis.
• Strong technical understanding of property damage, construction, causation, mitigation, policy coverage, liability, scope and quantum.
• Ability to investigate and progress claims effectively without routine site attendance, using professional judgement to identify when a physical inspection or specialist input is required.
• Experience of reviewing technical reports and providing clear, constructive feedback.
• Ability to assess and respond to technical referrals, explain decisions and support less experienced colleagues.

Responsabilités

• Investigate, manage and report on a caseload of property claims, predominantly from a desk-based environment.
• Handle a full and varied caseload from cradle to grave, including liaison with clients, policyholders and suppliers; determination of policy cover; validation of circumstances; scope and quantum assessment; settlement negotiation; and pursuit of recoveries where appropriate.
• Undertake effective claim investigations using telephone interviews, video calls, photographs, reports, estimates, invoices, digital evidence and other information.
• Provide clear, evidence-based technical referrals and recommendations on coverage, liability, causation, mitigation, scope, quantum, reserves and settlement strategy.
• Review and respond to technical referrals from claims handlers and loss adjusters, providing practical guidance and documenting the rationale for decisions.

Connaissances

Property claims handling

Cradle-to-grave claims

Technical property knowledge

Communication and judgement

Reviewing technical reports

Description du poste

Gallagher Bassett in London is seeking a Desk-Based Property Loss Adjuster to investigate, manage, and settle a varied caseload of commercial and domestic property claims. The role is primarily desk-based, using telephone, video, and documentation to deliver outcomes.

You will provide technical support, training, and guidance to colleagues, ensure accuracy and compliance with client service instructions, and collaborate with insurers, brokers, and other stakeholders.