Desk Adjuster

Policy Expert Claims; Tonbridge; Remoto; GBP 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Life insurance cover

Enhanced company pension scheme

Discretionary performance relatedbonu

25 days annual leave

Descrizione del lavoro

Policy Expert Claims is seeking an experienced Desk Adjuster to join our growing team. You will manage domestic buildings and contents claims remotely from notification to settlement, working with customers, contractors and internal stakeholders to deliver fair outcomes.

The role requires knowledge of buildings/contents claims, remote assessment skills, and experience with Xactware. We offer a competitive salary and strong employee benefits in a flexible, remote setup across the UK.

Competenze

• Previous experience handling property insurance claims.
• Experience assessing claims remotely using photos/videos.
• Understanding domestic building repairs and reinstatement principles.
• Experience interpreting policy wordings and applying coverage decisions.
• Experience managing claims within delegated authority up to £30,000 is desirable.
• Experience using Xactware is desirable.

Mansioni

• Portfolio of domestic buildings and contents claims remotely from first notification to settlement within £30,000 delegated limit.
• Review claim circumstances, policy coverage, damage evidence, photos, contractor estimates and docs.
• Assess claims per policy terms and guidelines.
• Produce scopes of work and validate repair estimates using estimating tools.
• Negotiate settlements within delegated authority.
• Validate quotations, invoices and contractor estimates for costs.
• Instruct Network Surveyors, Loss Adjusters, suppliers or contractors as needed.

Conoscenze

Property claims experience

Remote assessment

Estimating techniques

Policy wordings interpretation

Negotiation skills

Cost control

Strumenti

Xactware

Claims management systems

Descrizione del lavoro

About Us Policy Expert Claims delivers a dedicated, end-to-end claims management service. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

About Us Policy Expert Claims delivers a dedicated, end-to-end claims management service. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most. Useful Links: Trustpilot ¦ Glassdoor

About the role: We are looking for an experienced Desk Adjuster to join our growing team. This is an exciting opportunity for a technically skilled claims professional with experience in buildings and contents insurance claims to play a key role in delivering fair, accurate, and customer-focused outcomes. The Desk Adjuster will liaise with customers, contractors, Network Surveyors, suppliers, and internal stakeholders to progress claims efficiently and achieve cost effective claim resolutions.

Key Responsibilities:

• Manage a portfolio of domestic buildings and contents claims remotely from first notification through to settlement and closure within delegated authority limits of up to £30,000.
• Review claim circumstances, policy coverage, damage evidence, photographs, videos, contractor estimates, and supporting documentation to determine claim validity.
• Assess buildings and contents claims in accordance with policy terms, conditions, and claims handling guidelines.
• Produce accurate scopes of work and validate repair estimates using estimating tools such as Xactware.
• Negotiate and agree claim settlements, cash settlements, and repair solutions with customers and suppliers within delegated authority.
• Validate customer quotations, invoices, and contractor estimates relating to buildings and contents losses to ensure costs are reasonable and proportionate.
• Instruct Network Surveyors, inhouse Loss Adjusters, specialist suppliers, or contractors where additional technical expertise or site attendance is required.

Key Requirements:

• Previous experience handling property insurance claims, loss adjusting claims, or household buildings and contents claims.
• Experience assessing claims remotely using photographs, videos, contractor estimates, and supporting documentation.
• Good understanding of domestic building repairs, reinstatement principles, and estimating techniques.
• Experience interpreting insurance policy wordings and applying coverage decisions.
• Experience managing property & contents claims within delegated authority limits up to £30,000 is desirable.
• Experience using claims management systems and estimating platforms such as Xactware is desirable.

In return, we can offer you: Basic Salary of up to £32,000 - £36,000 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Just some of the great benefits we offer:

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Application deadline: this position will remain open until we have found the right person for the job.

Policy Expert Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.