Remote Production Support Engineer II - UK

Academic Key; Greater London; Ibrido; GBP 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Premium Private Medical and Dental

Floating Holiday days

Retirement savings with company match

Equity/Employee Stock Purchase Program

Remote work stipend

Annual development stipend

Descrizione del lavoro

Marqeta is seeking a Production Support Engineer II to be the first line of contact for customers, resolving complex technical issues and translating jargon for users. The role supports production operations, software updates, and bug fixes while collaborating with Engineering and Product teams.

Remote within the UK or from the London office, you will grow as a product expert and drive customer satisfaction in a high-growth environment.

Competenze

• 2-3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers.
• Ability to work in a customer-facing role with strong written and verbal communication skills.
• On-call rotations and ability to maintain high productivity with minimal supervision.
• Experience with ticketing systems such as Salesforce, Jira, Confluence.
• Good understanding of API technologies and troubleshooting (e.g., HTTP codes, curl).
• Comfortable working within a Linux environment.
• Intermediate SQL knowledge (relational databases).
• Scriptwriting - Python, Ruby, Shell, etc.

Mansioni

• Become a Marqeta product expert.
• Provide high-quality support and handle inquiries, issues, and escalations via tickets, email, and other channels.
• Perform problem-solving, root-cause analysis, and create corrective action plans.
• Collaborate with Product, Engineering, and Operations teams on production issues.
• Provide on-call support for rotations and escalations.
• Monitor production transaction volume, functionality, capacity, and performance.
• Document learnings to identify pain points and trends.

Conoscenze

Technical Support

Production Support

Linux

SQL

Python

Shell scripting

API troubleshooting

Ticketing systems

Kibana / Splunk

Communication

Strumenti

Salesforce

Jira

Confluence

Descrizione del lavoro

Marqeta is seeking a Production Support Engineer II to be the first line of contact for customers, resolving complex technical issues and translating jargon for users. The role supports production operations, software updates, and bug fixes while collaborating with Engineering and Product teams.

Remote within the UK or from the London office, you will grow as a product expert and drive customer satisfaction in a high-growth environment.