Senior Technical Support Engineer - Remote UK

GitHub, Inc.; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

GitHub, Inc. is seeking an experienced Support Engineer III to manage tickets, report bugs, and contribute to product developments from a remote setting in the United Kingdom.

The role requires strong collaboration across squads, real-time support via phone and chat, and a commitment to improving support processes. Non-standard hours, weekends and holidays, are expected as part of on-call rotations.

Qualifications

• 5+ years of experience in technical customer support or related roles.
• Experience with technical writing and documentation.
• Knowledge of system administration and software development workflows.

Responsibilities

• Troubleshoot tickets of varying complexity and respond with high-quality replies.
• Provide real-time customer support via phone and chat and remote tools.
• Document bugs and feature requests and communicate with Engineering.
• Train teammates and contribute to SME knowledge areas.
• Advocate for customers, coordinate upgrades, and ensure smooth installations.

Skills

Technical support

Technical writing

System administration

On-call weekends/holidays

Customer advocacy

Education

Bachelor's degree in Computer Science or related field

Tools

Git & GitHub

CI/CD pipelines

VS Code / IntelliJ

Docker

systemd

openssl

Job description

GitHub, Inc. is seeking an experienced Support Engineer III to manage tickets, report bugs, and contribute to product developments from a remote setting in the United Kingdom.

The role requires strong collaboration across squads, real-time support via phone and chat, and a commitment to improving support processes. Non-standard hours, weekends and holidays, are expected as part of on-call rotations.