Remote Printer Service & Maintenance Engineer

Apogee Corporation Ltd; Peterborough; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

33 days holiday

Holiday purchase

Family benefits

Volunteer days

Staff rewards

Pension

Life insurance 4x

Professional development

EAP

Mental health support

Cycle to work

Gym discount

Eye care

Flu vaccines

Social events

Employee discounts

Phone discounts

Job summary

Apogee Corporation Ltd is seeking a field service engineer to perform on-site and remote support for business printers across the UK. You will diagnose faults, perform repairs, and install equipment while ensuring high levels of customer satisfaction.

The role requires experience with production printers, strong electrical and mechanical knowledge, and good IT networking skills. DBS checks are enhanced and SC clearance will be pursued as part of the role.

Qualifications

• Experience fixing production printers and digital presses such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Experience in the office equipment industry.
• Strong electronic and mechanical background.
• Strong IT knowledge with the ability to network devices and to set up scanning functions.
• Ability to provide first class customer service with previous customer facing experience.

Responsibilities

• Respond to customer service requests for the repair of business equipment and production printers.
• Carry out fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts.
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
• Work with colleagues to help overcome new or unusual faults.
• Invoke the call escalation process in a timely manner.
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed.
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction.

Skills

Printer repair

Office equipment

Technical skills

Networking devices

Customer service

Job description

Apogee Corporation Ltd is seeking a field service engineer to perform on-site and remote support for business printers across the UK. You will diagnose faults, perform repairs, and install equipment while ensuring high levels of customer satisfaction.

The role requires experience with production printers, strong electrical and mechanical knowledge, and good IT networking skills. DBS checks are enhanced and SC clearance will be pursued as part of the role.