Remote Print Production Technician

Apogee Corporation; Peterborough; Remote; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank

Holiday purchase scheme

Enhanced family friendly benefits

2 paid days off for volunteering

Pension scheme

Life assurance 4 x salary

Professional development sponsorship

Employee Assistance Programme

Mental health support

Cycle2work scheme

Eye care voucher

Job summary

Apogee Corporation is recruiting for a fully remote, home-based service engineer to carry out visits to customer sites within a defined region. You will diagnose faults on production printers and office equipment, perform repairs, and ensure installations meet customer expectations.

DBS and SC clearance are required; typical hours are 08:30–17:30, Monday to Friday, with occasional office attendance for meetings and training.

Qualifications

• Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Experience in the office equipment industry.
• Technical skills, with a strong electronic and mechanical background.
• Strong IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first class customer service with previous customer facing experience.

Responsibilities

• Respond to customer service requests for the repair of business equipment and production printers.
• Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts.
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
• Work with colleagues to help overcome new or unusual faults.
• Invoke the call escalation process in a timely manner.
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed.
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction.

Skills

Printer repair

Office equipment

Customer service

Electrical knowledge

Networking devices

Tools

Diagnostics tools

Networking setup

Job description

Apogee Corporation is recruiting for a fully remote, home-based service engineer to carry out visits to customer sites within a defined region. You will diagnose faults on production printers and office equipment, perform repairs, and ensure installations meet customer expectations.

DBS and SC clearance are required; typical hours are 08:30–17:30, Monday to Friday, with occasional office attendance for meetings and training.