Remote Presales Engineer for Cloud Communications

Twilio Inc.; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health care

Generous time off

Parental leave

Wellness leave

Retirement savings plan

Job summary

Twilio is seeking a Presales Engineer to join our remote‑first team serving the EMEA region. You will build trust with customers, present architecture demos, and translate business needs into Twilio solutions.

The role combines deep technical pre‑sales with executive communication and collaboration across sales, services, and partners. The ideal candidate has a strong background in CPaaS/SaaS, solid VoIP/API knowledge, and the ability to influence decision makers from engineering to executive

Qualifications

• 3+ years in technical pre‑sales in CPaaS, SaaS or Telecom.
• Understanding of sales cycles and pre‑sales role.
• Solid VoIP/SIP or messaging API knowledge.
• Creative problem solving and collaboration skills.
• Storytelling to communicate complex topics.
• Ability to guide customers to technical solutions with Twilio products.
• Knowledge of cloud platforms (AWS, GCP, Azure).
• Experience with REST APIs and related tech.

Responsibilities

• Collaborate with Account Executives and Solutions Engineers through the pre‑sales process to plan deal success.
• Build partnerships with Account Executives, focusing on discovery and business value.
• Participate in qualification, discovery, demos, POC, RFP responses, design docs, and enablement.
• Develop subject matter expertise on customer needs and Twilio tech.
• Lead technical discovery sessions to uncover needs and articulate Twilio abilities.
• Create and present powerful, complex presentations and product demos.
• Understand customer business and identify opportunities for Twilio solutions.
• Build trusted advisor relationships at senior levels and share new architectures.
• Contribute knowledge and reusable demos to the Solutions Engineer community.

Skills

Technical pre-sales

Sales cycle understanding

VoIP/SIP knowledge

Creative problem solving

Storytelling be engaging

Public cloud familiarity

REST APIs experience

Backend development exposure

Tools

REST APIs

Java

Node.js

Python

React

Job description

Twilio is seeking a Presales Engineer to join our remote‑first team serving the EMEA region. You will build trust with customers, present architecture demos, and translate business needs into Twilio solutions.

The role combines deep technical pre‑sales with executive communication and collaboration across sales, services, and partners. The ideal candidate has a strong background in CPaaS/SaaS, solid VoIP/API knowledge, and the ability to influence decision makers from engineering to executive