Remote Pet Insurance Renewals Agent

Pinnacle Pet UK; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 holiday days (plus your birthday)

2 days off for charity work

Group life assurance

heath care cash plan

Job summary

Pinnacle Pet UK is seeking a Pet Insurance Renewals Agent to handle inbound calls, promote insurance products, and support the online sales journey while retaining customers on behalf of the client.

The role offers UK-wide remote options or office-based work with a 37.5-hour week and a rotating shift, including some weekend work. Strong customer service, resilience, and attention to detail are essential elements of success.

Qualifications

• Experience in a call centre is essential.
• Sales or retentions experience is beneficial.
• Ability to work in a target-driven environment.

Responsibilities

• Take inbound calls and promote insurance products.
• Support the online sales journey and retain customers.
• Maintain a positive image of Pinnacle Pet Group and partners.

Skills

Inbound calls

Sales / retentions

Customer service

Attention to detail

Resilient & organised

Job description

Pinnacle Pet UK is seeking a Pet Insurance Renewals Agent to handle inbound calls, promote insurance products, and support the online sales journey while retaining customers on behalf of the client.

The role offers UK-wide remote options or office-based work with a 37.5-hour week and a rotating shift, including some weekend work. Strong customer service, resilience, and attention to detail are essential elements of success.