Insurance Product Manager

Pets at Home; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Job summary

Pets at Home is building a new pet insurance business and seeks an experienced Insurance Product Manager to own the full lifecycle from opportunity identification to in-life optimization. You will collaborate with Pricing, Underwriting, Digital, Marketing and Data teams to ensure competitive, compliant products that deliver great outcomes for pet owners while driving sustainable growth.

The role offers remote working with occasional travel and the autonomy to shape strategy, challenge

Qualifications

• Proven product management experience within insurance (personal lines or pet insurance)
• Strong commercial acumen with experience delivering profitable growth
• Sound understanding of FCA regulation, Consumer Duty and product governance
• Excellent analytical skills with the ability to turn complex data into actionable insight
• Experience influencing stakeholders and leading cross-functional delivery
• A resilient, adaptable mindset and the confidence to thrive in a fast-paced, evolving environment

Responsibilities

• Own and optimise the performance of the pet insurance portfolio, balancing growth, profitability and customer value
• Lead the development and launch of new products, features and enhancements
• Use customer, market and competitor insights to shape innovative propositions
• Partner with Pricing and Underwriting teams to support portfolio performance and fair value outcomes
• Drive data-led decisions through trading reviews, performance analysis and customer feedback
• Lead cross-functional teams to deliver product initiatives from concept through to implementation
• Ensure products meet FCA requirements, Consumer Duty expectations and internal governance standards

Skills

Product management

Insurance industry experience

Commercial acumen

Analytical skills

Stakeholder influence

Cross-functional leadership

Regulatory knowledge FCA/Consumer Duty

Job description

Shape the future of pet insurance at Pets at Home!

We're building something new. As part of Pets at Home's ambitious new pet insurance business, we're looking for an experienced Insurance Product Manager to help create market-leading products that deliver great outcomes for pet owners while driving sustainable commercial growth.

About the Role

Working within our Product & Underwriting team, you'll own the full product lifecycle, from identifying opportunities and developing new propositions through to optimising in-life performance. You'll collaborate closely with Pricing, Underwriting, Digital, Marketing, Customer Operations and Data teams to ensure our products remain competitive, compliant and customer-focused.

This is a unique opportunity to join a growing business at an exciting stage of its journey, where you'll have the autonomy to influence strategy, challenge convention and make a visible impact.

The role offers remote working with occasional travel.

Key responsibilities will include;

• Owning and optimising the performance of our pet insurance portfolio, balancing growth, profitability and customer value
• Leading the development and launch of new products, features and enhancements
• Using customer, market and competitor insights to shape innovative propositions
• Partnering with Pricing and Underwriting teams to support portfolio performance and fair value outcomes
• Driving data-led decisions through trading reviews, performance analysis and customer feedback
• Leading cross-functional teams to deliver product initiatives from concept through to implementation
• Ensuring products meet FCA requirements, Consumer Duty expectations and internal governance standards

About You

• Proven product management experience within insurance, ideally personal lines or pet insurance
• Strong commercial acumen with experience delivering profitable growth
• Sound understanding of FCA regulation, Consumer Duty and product governance
• Excellent analytical skills with the ability to turn complex data into actionable insight
• Experience influencing stakeholders and leading cross-functional delivery
• A resilient, adaptable mindset and the confidence to thrive in a fast-paced, evolving environment

Why join us?

At Pets at Home, we're on a mission to become the world's best pet care platform. Our new insurance business offers the chance to be part of a growing, entrepreneurial team backed by one of the UK's most trusted pet care brands. You'll enjoy the opportunity to shape products that genuinely improve the lives of pets and their owners while helping build a business from the ground up.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

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