Hybrid Pet Insurance Customer Advisor

Agria Pet Insurance Ltd; Aylesbury; Híbrido; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/Remote working options

In-office induction (2 weeks)

Accommodation for remote contract

Descripción de la vacante

Agria Pet Insurance Ltd is seeking a Customer Service Advisor to join our busy team in the UK. You will be the first point of contact for customers, handling inquiries and concerns with professionalism and care.

The role is 36 hours per week, 9:00am–6:00pm, Monday to Friday on a rotating shift, with one Saturday in four. It can be hybrid (weekly in Aylesbury) or remote, with a two-week in-office induction on start date.

Formación

• Previous experience of working in a customer service role within a contact centre environment.

Responsabilidades

• Answer all customer and claims incoming calls efficiently and professionally.
• Outbound calling including retention and renewal, breeders, information for claims and underwriting of new policy applications.
• Objection handling including policy cancellations, premium increases, Claims decisions.
• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct.
• Deal with and attempt to resolve customer complaints.
• Record and maintain accurate policyholder information using the in-house computer systems.
• Maintain a thorough working knowledge of all policy terms and conditions.
• Ensure all company and departmental policies and procedures are adhered to at all times.

Conocimientos

Customer service

Active listening

Organisational skills

Communication

Teamwork

Computer literacy

Herramientas

MS Office

CRM systems

Descripción del empleo

Agria Pet Insurance Ltd is seeking a Customer Service Advisor to join our busy team in the UK. You will be the first point of contact for customers, handling inquiries and concerns with professionalism and care.

The role is 36 hours per week, 9:00am–6:00pm, Monday to Friday on a rotating shift, with one Saturday in four. It can be hybrid (weekly in Aylesbury) or remote, with a two-week in-office induction on start date.