Pet Insurance Customer Experience Advisor

Agria Pet Insurance; Aylesbury; Híbrido; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Pension and Life Assurance

Health & wellbeing support

25% pet insurance discount

Staff development pathway

Buy/sell up to 5 days

Descripción de la vacante

Agria Pet Insurance is seeking a Customer Service Advisor in Aylesbury. You’ll be the first point of contact for customers, handling inquiries, claims and policy information with care and professionalism.

This role is hybrid with in-office Wednesdays, 36 hours per week, 9:00 to 18:00, Monday to Friday, plus one Saturday every four weeks. You’ll join a team focused on excellent service and brand protection.

Formación

• Experience in a customer service role within a contact centre.

Responsabilidades

• Handle inbound and outbound calls to customers and claims.
• Maintain accurate policyholder records in in-house systems.
• Respond professionally to customer enquiries and resolve complaints.
• Support retention and renewal efforts.
• Adhere to service levels and company policies.

Conocimientos

Customer service

Communication

Questioning & listening

Organisational skills

MS Office

Written & verbal communication

Target driven

Herramientas

MS Office

Descripción del empleo

Agria Pet Insurance is seeking a Customer Service Advisor in Aylesbury. You’ll be the first point of contact for customers, handling inquiries, claims and policy information with care and professionalism.

This role is hybrid with in-office Wednesdays, 36 hours per week, 9:00 to 18:00, Monday to Friday, plus one Saturday every four weeks. You’ll join a team focused on excellent service and brand protection.