Remote Personal Development Manager - Customer Service & Admin

T2 Group; West of England; Remote; GBP 27,000 - 39,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

25 days annual leave + bank holidays

Pension scheme

Sick pay & maternity vouchers

Employee well-being programme

EV company car scheme

Job summary

t2 group is seeking a Customer Service / Business Administration Personal Development Manager (Assessor) to support learners remotely with regular travel. The role focuses on coaching, mentoring and assessing customers through Levels 2-3, delivering apprenticeship standards with KPI-driven performance, and ensuring timely administration.

Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000. Must have 2 years sector experience and willingness to develop further.

Qualifications

• Recent experience in delivering business administration and/or customer service qualification at Level 3 or above.
• Ideally hold a relevant Level 3 or higher qualification.
• A passion for education, standards and quality.
• Effective communication skills - ability to communicate at all levels.

Responsibilities

• Engaging with learners and employers on a monthly basis to gain commitment to programme.
• Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards.
• Adhering to Ofsted requirements and best practice for teaching, learning and assessment.
• Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month.
• Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates.
• Carrying out observations of learner practice in their workplace remotely
• Supporting learners to achieve their maths and English functional skills when required
• Monitoring and verifying learner off-the-job hours
• Supporting learners to successfully pass End Point Assessment
• Adhere to external Awarding Organisation standards and internal quality processes at all times
• Ensure submission and assessment of learner evidence in a timely manner to show learner progression
• Complete and submit associated administration accurately and within expected timescales
• Proactively commit to your own continuing professional development to drive continual improvement
• Share best practice to improve team performance
• Foster a collaborative approach across operational, quality and support teams
• Promote and safeguard learner health and wellbeing
• Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children.

Skills

Customer service experience

Business administration

Time management

Communication skills

IT literacy/Ai tools

Education

Level 3 or higher qualification

D32/D33, A1, TAQA, CAVA or equivalent

Level 3 Award in Education and Training

Tools

Microsoft Teams

Aptem e-portfolio

Job description

t2 group is seeking a Customer Service / Business Administration Personal Development Manager (Assessor) to support learners remotely with regular travel. The role focuses on coaching, mentoring and assessing customers through Levels 2-3, delivering apprenticeship standards with KPI-driven performance, and ensuring timely administration.

Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000. Must have 2 years sector experience and willingness to develop further.