Customer Service / Business Administration Pdm (Assessor)

T2 Group; West of England; À distance; GBP 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Laptop provided

Mobile phone provided

25 days annual leave + bank holidays

Pension scheme

Sick pay & maternity vouchers

Employee well-being programme

EV company car scheme

Résumé du poste

t2 group is seeking a Customer Service / Business Administration Personal Development Manager (Assessor) to support learners remotely with regular travel. The role focuses on coaching, mentoring and assessing customers through Levels 2-3, delivering apprenticeship standards with KPI-driven performance, and ensuring timely administration.

Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000. Must have 2 years sector experience and willingness to develop further.

Qualifications

• Recent experience in delivering business administration and/or customer service qualification at Level 3 or above.
• Ideally hold a relevant Level 3 or higher qualification.
• A passion for education, standards and quality.
• Effective communication skills - ability to communicate at all levels.

Responsabilités

• Engaging with learners and employers on a monthly basis to gain commitment to programme.
• Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards.
• Adhering to Ofsted requirements and best practice for teaching, learning and assessment.
• Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month.
• Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates.
• Carrying out observations of learner practice in their workplace remotely
• Supporting learners to achieve their maths and English functional skills when required
• Monitoring and verifying learner off-the-job hours
• Supporting learners to successfully pass End Point Assessment
• Adhere to external Awarding Organisation standards and internal quality processes at all times
• Ensure submission and assessment of learner evidence in a timely manner to show learner progression
• Complete and submit associated administration accurately and within expected timescales
• Proactively commit to your own continuing professional development to drive continual improvement
• Share best practice to improve team performance
• Foster a collaborative approach across operational, quality and support teams
• Promote and safeguard learner health and wellbeing
• Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children.

Connaissances

Customer service experience

Business administration

Time management

Communication skills

IT literacy/Ai tools

Formation

Level 3 or higher qualification

D32/D33, A1, TAQA, CAVA or equivalent

Level 3 Award in Education and Training

Outils

Microsoft Teams

Aptem e-portfolio

Description du poste

Customer Service / Business Administration Assessor (Personal Development Manager)

Remote-based with travel

Are you an experienced Customer Service professional looking to make a difference in the sector? Or are you an experienced assessor seeking a role where you can focus entirely on supporting learners without the pressure of sourcing them yourself?

At t2 group, we are proud to have been rated 'Good' by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development.

Why join us?

Home-based role with travel

Competitive salary + bonus opportunity

No learner sourcing required

- we provide all learners for you

No sign-up documentation required to complete

- focus on coaching and assessing

Who we're looking for

At t2 group, we refer to our Assessors as Personal Development Managers, reflecting their vital role in guiding learners through the entire learning journey-providing expert teaching, coaching, and development support to help them succeed.

We have an opportunity for a Qualified Customer Service/ Business Administration Personal Development Manager (Assessor):

Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000

If you have at least 2 years of sector experience and want to develop your career, this could be your next step.

The role

As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Customer Service or Business Administration qualifications Levels 2-3. You will have a clear set of KPI's and will manage your own diary to ensure you achieve these.

Key Responsibilities:

• Engaging with learners and employers on a monthly basis to gain commitment to programme
• Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards
• Adhering to Ofsted requirements and best practice for teaching, learning and assessment
• Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month
• Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates
• Carrying out observations of learner practice in their workplace remotely
• Supporting learners to achieve their maths and English functional skills when required
• Monitoring and verifying learner off-the-job hours
• Supporting learners to successfully pass End Point Assessment
• Adhere to external Awarding Organisation standards and internal quality processes at all times
• Ensure submission and assessment of learner evidence in a timely manner to show learner progression
• Complete and submit associated administration accurately and within expected timescales
• Proactively commit to your own continuing professional development to drive continual improvement
• Share best practice to improve team performance
• Foster a collaborative approach across operational, quality and support teams
• Promote and safeguard learner health and wellbeing
• Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children.

Benefits of working with t2 group

• Home based role with travel (mileage paid)
• Laptop and mobile phone provided
• 25 days annual leave + bank holidays (increasing with length of service)
• Christmas & New Year shutdown period
• Pension scheme
• Specsavers scheme
• Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM
• Referral bonus scheme
• Enhanced sick pay & maternity reward vouchers
• Employee well-being and assistance programme
• Access to EV company car scheme
• Life assurance cover
• Your Birthday off
• Health Cash Plan - Including Health screening, virtual GP and many more benefits

Skills & experience required:

• Recent experience in delivering business administration and/or customer service qualification at Level 3 or above
• Ideally hold a relevant Level 3 or higher qualification
• A passion for education, standards and quality
• Excellent time management, planning and organising skills
• Ability to work under pressure and to strict deadlines and targets
• Assertiveness and objection handling skills
• Professional and approachable manner
• Effective communication skills - ability to communicate at all levels
• Confident with IT including e-portfolio platforms (Aptem desirable) and openness to using AI tools
• Competent in Literacy and Numeracy
• Relevant D32 / D33, A1, TAQA, CAVA or equivalent qualification
• Level 3 Award in Education and Training (or willing to work towards it)
• 2 years' experience: in a business admin or customer service role, plus experience delivering apprenticeships or training (desirable)
• Confident delivering masterclasses to groups, with strong subject knowledge across both standards

Additional Requirements

Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company)

Employment is subject to a satisfactory enhanced DBS check & references

t2 group is committed to providing a safe environment for all learner's and employees. To find out more about our commitment to safeguarding please visit the t2 website