IFS Support Consultant

TN United Kingdom; City of Edinburgh; Remote; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks an IFS Support Consultant to enhance client experiences with their IFS solutions. In this role, you will provide essential support to users, ensuring seamless interactions and resolving issues efficiently. The position offers the flexibility of remote work across the UK, along with generous holiday allowances and opportunities for professional development. Join a forward-thinking consultancy that values diversity and inclusion, and make a significant impact on client satisfaction and system performance.

Benefits

32 days holidays including Bank Holidays

Life assurance

Enhanced pension contributions

Opportunities for professional development

Qualifications

• Proven experience supporting IFS systems and guiding users.
• Strong problem-solving abilities and customer service orientation.

Responsibilities

• Provide timely support for IFS users, addressing issues effectively.
• Collaborate with teams to troubleshoot and resolve system issues.

Skills

Technical proficiency in IFS systems

Troubleshooting skills

Customer service skills

Communication skills

Experience in client interaction

Job description

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About the Company

Our partner is a leading technology consultancy delivering successful and innovative business change to its clients. They are an IFS Gold Channel Partner and a certified IFS Reseller, specializing in systems integration.

Role: IFS Support Consultant

You will provide assistance and support to IFS users within the contracted service level agreements. Your responsibilities include resolving client issues, guiding system usage, and ensuring a seamless experience with our IFS solutions.

Key Responsibilities

1. Provide timely and effective support to clients using IFS solutions, addressing issues during pre/post-implementation, upgrades, or business as usual.
2. Monitor and respond to issues on the Service Desk, managing faults through to resolution.
3. Communicate with clients to understand their needs and advise on best practices for using the IFS system.
4. Troubleshoot and resolve system issues collaboratively with technical and functional teams.
5. Document and track client inquiries and support activities comprehensively.

Candidate Requirements

1. Technical proficiency in IFS systems, including functionalities, modules, and configuration.
2. Strong troubleshooting skills and problem-solving abilities.
3. Excellent customer service and communication skills.
4. Previous experience supporting IFS systems.
5. Experience in client interaction and providing tailored support solutions.

Benefits

• UK remote work with quarterly gatherings
• 32 days holidays including Bank Holidays
• Life assurance
• Enhanced pension contributions
• Opportunities for professional development and career growth

Application & Diversity Statement

If you're interested, please apply to discuss further. We look forward to receiving your application!

Diversity, Equity & Inclusion at Connor Fox Recruitment Solutions

We are committed to diversity, equity, and inclusion in our recruitment process. We welcome applications from candidates of all backgrounds and are happy to support adjustments during the application process.

Let's build a more inclusive workforce together!