Remote Payroll Experience Leader

CIPHR Group; Reading; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

30 days annual leave plus bank holidays

Family National Trust Membership

Birthday day off

Enhanced maternity and paternity leave

Volunteering days for 2 days per year

Cycle to work scheme

Pension

Health cash plan

Life assurance

Technology/home improvements loans

Regular training

£1,500 employee referral scheme

Medical and Dental cover

Job summary

CIPHR Group is seeking a Payroll Experience Manager to enhance customer satisfaction through effective team management and proactive customer engagement. This remote-first role requires you to foster relationships across the bureau while ensuring a seamless customer experience during payroll processes.

Key responsibilities include coaching payroll administrators, managing account reviews, and collaborating with teams to drive service excellence. The company offers an attractive benefits package including 30 days of annual leave, health plans, and family-support initiatives.

Qualifications

• Evidence of deploying a customer focus approach.
• Ability to resolve issues effectively.
• Strong organizational skills.
• Ability to motivate others.
• Aptitude for fostering collaborative relationships.

Responsibilities

• Build trusted customer relationships.
• Promote cross-functional collaboration.
• Continuously assess team wellbeing.
• Coach and mentor payroll administrators.
• Run monthly statistics reports.

Skills

Customer focus

Issue resolution

Organizational skills

Cross-functional collaboration

Technical knowledge

Job description

CIPHR Group is seeking a Payroll Experience Manager to enhance customer satisfaction through effective team management and proactive customer engagement. This remote-first role requires you to foster relationships across the bureau while ensuring a seamless customer experience during payroll processes.

Key responsibilities include coaching payroll administrators, managing account reviews, and collaborating with teams to drive service excellence. The company offers an attractive benefits package including 30 days of annual leave, health plans, and family-support initiatives.