Payroll Services Lead — Customer Delivery (Remote)

Portfolio Group; Manchester, Nottingham; Hybrid; GBP 50,000 - 62,000; Full time

Job summary

Portfolio Group seeks a Senior Payroll Team Manager to lead a busy payroll advisory team from Manchester, with a mix of office and remote work (3 days on-site). The role focuses on BAU payroll operations, stakeholder management, and delivering high-quality customer service within a large, dynamic organisation.

Hybrid working arrangements apply, with salary up to £56,000 and a strong emphasis on process improvements and effective team leadership across the payroll function in the Greater

Qualifications

• Experience leading a payroll advisory team.
• Proven ability to drive customer-focused process improvements.
• Strong communication with stakeholders at all levels.

Responsibilities

• Lead a diverse team of payroll advisors to deliver high quality support.
• Promote a customer-first culture and manage change initiatives.
• Oversee timeline and resource planning for payroll projects.
• Support on implementation strategies and project timelines.
• Deliver and manage multiple payroll process improvements.

Skills

Payroll leadership

Stakeholder management

Team management

Customer focus

Job description

Portfolio Group seeks a Senior Payroll Team Manager to lead a busy payroll advisory team from Manchester, with a mix of office and remote work (3 days on-site). The role focuses on BAU payroll operations, stakeholder management, and delivering high-quality customer service within a large, dynamic organisation.

Hybrid working arrangements apply, with salary up to £56,000 and a strong emphasis on process improvements and effective team leadership across the payroll function in the Greater