Remote Payments Operations Engineer — Global Support & Growth

Caliza; Greater London; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and equity compensation

Fully remote base

Health, dental, vision, and life insurance

Flexible budget for professional development

Work-from-home stipend

Generous vacation policy

Job summary

Caliza is looking for a Payment Operations Engineer to ensure a seamless customer experience in global payments. In this client-facing role, you will manage the entire payment process and resolve issues proactively. Candidates should have over 3 years of experience in B2B cross-border payments, excellent problem-solving skills, and fluency in Portuguese and English. The position offers competitive salary, remote work, comprehensive health benefits, and generous vacation policy.

Qualifications

• 3+ years of experience with B2B cross-border payments in fintech or similar.
• Strong problem-solving skills and attention to detail.
• Must be client-facing with high-trust relationships.

Responsibilities

• Be the first point of contact for all customer payment questions.
• Investigate and resolve payment problems end-to-end.
• Manage customer tickets using tools like Zendesk and HubSpot.

Skills

B2B cross-border payments

Client-facing skills

Problem-solving

Communication in Portuguese and English

Experience with AI tools

Tools

Zendesk

HubSpot

Job description

Caliza is looking for a Payment Operations Engineer to ensure a seamless customer experience in global payments. In this client-facing role, you will manage the entire payment process and resolve issues proactively. Candidates should have over 3 years of experience in B2B cross-border payments, excellent problem-solving skills, and fluency in Portuguese and English. The position offers competitive salary, remote work, comprehensive health benefits, and generous vacation policy.