Remote Network Support Analyst – Customer‑Focused

Megaport; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working environment

Generous leave plans

Health and wellness support

Comprehensive learning support

Recognition programs

Job summary

Megaport is seeking a Customer Service Specialist to support its customer base by addressing technical issues and account inquiries through various communication channels. The role focuses on delivering high-quality service and requires a minimum of three years of experience in network incident resolution.

Successful candidates will have strong communication skills and a team-oriented mindset while also being able to work autonomously in a remote-first culture. The position offers a flexible working environment and comprehensive benefits.

Qualifications

• Minimum of three years experience in network incident resolution, mitigation, deployment, and maintenance.
• Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2/3 VPNs.
• Fluent in English, with excellent written and verbal communication skills.

Responsibilities

• Providing high-quality customer service.
• Managing multiple customer communication channels.
• Troubleshoot network, portal, and account issues using various tools.

Skills

Network incident resolution

Communication skills

Problem-solving skills

Attention to detail

Working autonomously

Working in a team

Education

CCNA/JNCIA certification

Tools

Juniper hardware

Cisco hardware

Virtual machines

Job description

Megaport is seeking a Customer Service Specialist to support its customer base by addressing technical issues and account inquiries through various communication channels. The role focuses on delivering high-quality service and requires a minimum of three years of experience in network incident resolution.

Successful candidates will have strong communication skills and a team-oriented mindset while also being able to work autonomously in a remote-first culture. The position offers a flexible working environment and comprehensive benefits.