Remote Online Form Navigator & Support

Hrstalentsolutions; Scunthorpe; Remote; GBP 34,000 - 38,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Service Assistant for Multi-Step Forms. This remote role guides customers through online forms, clarifies field requirements, explains where to save progress, and records issues for escalation to a specialist.

You begin by asking where the user became stuck, checking the current form version and employer-provided instructions, and routing interpretation questions to the authorised team.

Job description

Hrstalentsolutions is seeking a Customer Service Assistant for Multi-Step Forms. This remote role guides customers through online forms, clarifies field requirements, explains where to save progress, and records issues for escalation to a specialist.

You begin by asking where the user became stuck, checking the current form version and employer-provided instructions, and routing interpretation questions to the authorised team.