Remote Membership Renewals Advisor

HRS Talent Solutions; Cheltenham; Remote; GBP 56.000 - 59.000; Vollzeit

Zusammenfassung

HRS Talent Solutions is looking for a Customer Service Adviser to handle Membership Renewals remotely. You answer renewal questions, guide customers through approved steps and keep records accurate and up to date.

No prior membership-sector experience is required; training will cover product, records and response examples. The role offers either full-time or part-time hours with pro rata pay for part-time work.

Qualifikationen

• No prior membership-sector experience required; training provided.
• Strong written communication and attention to detail.
• Ability to follow approved processes and evidence-based responses.

Aufgaben

• Find membership records using approved details.
• Explain renewal steps per current guidance.
• Record responses and next actions in the system.
• Refer disputed fees to the appropriate team.
• Ask focused questions when information is missing.

Kenntnisse

Clear writing

Attention to detail

Independent work

Tools

Email systems

Web forms

CRM systems

Jobbeschreibung

HRS Talent Solutions is looking for a Customer Service Adviser to handle Membership Renewals remotely. You answer renewal questions, guide customers through approved steps and keep records accurate and up to date.

No prior membership-sector experience is required; training will cover product, records and response examples. The role offers either full-time or part-time hours with pro rata pay for part-time work.