Remote Membership Renewal Specialist

Hrstalentsolutions; Cheltenham; Remote; GBP 56,000 - 59,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Service Adviser for Membership Renewals. The role is remote with options for full-time or part-time work, offering £55,575–£59,475 per year for a 37.5-hour week, pro rata for part-time.

You will provide online customer service, explain renewal steps, and ensure accurate case records while following approved guidelines. Training will cover membership systems and record access.

Qualifications

• No prior membership-sector experience required.
• Training provided on the employer’s product, records, access boundaries.
• Clear writing, an ability to compare dates and a habit of checking before answering.

Responsibilities

• Find the correct membership record using the approved identifying details.
• Read a recent exchange so the member is not asked for information already provided.
• Explain an existing renewal step using the employer’s current guidance.
• Confirm a recorded status or date when your access and instructions permit it.
• Note a failed online submission or missing acknowledgement for the appropriate team.
• Ask a focused question when the member has not supplied enough information.
• Record the response and any outstanding action under the right account.
• Refer disputed fees, eligibility and unusual account changes for a decision.

Job description

Hrstalentsolutions is seeking a Customer Service Adviser for Membership Renewals. The role is remote with options for full-time or part-time work, offering £55,575–£59,475 per year for a 37.5-hour week, pro rata for part-time.

You will provide online customer service, explain renewal steps, and ensure accurate case records while following approved guidelines. Training will cover membership systems and record access.