Remote LMS Success Specialist (UK Based)

Forward Role; Manchester; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Fully remote

Early finish Friday

Flexible working hours

24 days holiday + bank holidays

Employer-matched pension 4%

Time off Christmas & New Year

Professional development

Team socials

Job summary

Forwardrole is seeking a proactive LMS Customer Success Specialist for a fully remote UK-based role, offering up to £35K plus benefits. You will build strong client relationships, help customers maximise value from the LMS, and collaborate with PM and Dev to address complex needs.

Ideal candidates have customer success, account management, or client support experience in LMS/L&D or SaaS B2B. Strong communication and hands-on platform skills are essential for success in this role.

Qualifications

• Experience in customer success, account management, or client support in LMS/L&D or SaaS B2B.
• Hands-on with platform configuration and user roles.
• Familiar with LMS such as Totara or Moodle.
• Excellent written and verbal communication with a consultative approach.
• Strong troubleshooting and proactive problem solving.
• Ability to work cross-functionally with PM and development.

Responsibilities

• Take ownership of ongoing relationships for a portfolio of existing customers, acting as their main point of contact.
• Develop understanding of each customer's goals and how they use the platform to advise proactively.
• Get hands-on with the LMS platform to advise customers on configuration and roles.
• Identify when technical input is needed and coordinate with PM and development.
• Be first point of contact for queries and manage the support inbox.
• Monitor usage and engagement to identify expansion opportunities.
• Maintain and update support docs, FAQs, and guides.

Skills

Customer success

Account management

LMS experience

Communication

Problem solving

Tools

HubSpot

Zendesk

Job description

Forwardrole is seeking a proactive LMS Customer Success Specialist for a fully remote UK-based role, offering up to £35K plus benefits. You will build strong client relationships, help customers maximise value from the LMS, and collaborate with PM and Dev to address complex needs.

Ideal candidates have customer success, account management, or client support experience in LMS/L&D or SaaS B2B. Strong communication and hands-on platform skills are essential for success in this role.