Remote SaaS Customer Success Specialist

Vestd; Greater London; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Remote-first culture

Equity

Flexible work environment

Private medical insurance

Team retreats

Job summary

Vestd is hiring a Customer Success Associate for the Scale team, offering remote-first work with potential hybrid options within the UK. You will guide founders and leadership through onboarding, configure the platform for share schemes, and maintain ongoing customer relationships to ensure retention and growth.

The role requires a SaaS background and at least 2 years in onboarding or lifecycle management, with strong communication skills and attention to detail.

Qualifications

• We are looking for individuals with a SaaS background and experience onboarding customers onto configurable products.
• Ability to understand and explain complex products quickly and translate into practical guidance for non-experts.
• At least 2 years in onboarding, implementation or lifecycle management in SaaS, ideally multi‑stakeholder B2B.

Responsibilities

• Onboard and implement customers through share scheme setup on the Vestd platform.
• Manage day-to-day support for Scale customers, resolving queries within SLAs and providing clear guidance on equity topics.
• Drive retention and growth by building long-term relationships and identifying upgrade opportunities.

Skills

SaaS onboarding

Stakeholder communication

Explain complex products

Remote work

Onboarding experience

Job description

Vestd is hiring a Customer Success Associate for the Scale team, offering remote-first work with potential hybrid options within the UK. You will guide founders and leadership through onboarding, configure the platform for share schemes, and maintain ongoing customer relationships to ensure retention and growth.

The role requires a SaaS background and at least 2 years in onboarding or lifecycle management, with strong communication skills and attention to detail.